Shipping policy

I. General Shipping Policy

1. Processing Time

Orders are processed within 1–3 business days after payment confirmation.
(Processing times for customized or pre-order items are as stated on the product page.) 
Weekends and public holidays are not considered business days.

2. Shipping Costs

· Standard Shipping: starts from $199 (varies by destination and weight) 
· Free shipping on orders over $199 (exclusions apply to remote areas) 
Final shipping costs are calculated and displayed at checkout.

3. Shipping Methods & Delivery Time

We partner with leading international carriers. Estimated delivery times (for reference only): 
· Standard Shipping: 7–15 business days
· Express Shipping: 3–7 business days
Delays may occur due to customs clearance, holidays, or unforeseen circumstances in certain regions.

4. Customs & Duties

· Product prices do not include any customs duties, taxes, or brokerage fees imposed by the destination country.
· Any applicable fees are the responsibility of the buyer. Please check local import regulations before placing your order. 
· If a package is abandoned or returned due to refusal to pay duties, the buyer is responsible for all associated costs.

5. Address Accuracy & Changes

Please verify your shipping address carefully at checkout. If changes are needed, contact us within 24 hours of placing the order. Once shipped, the address cannot be modified. We are not responsible for lost or misdelivered packages due to incorrect address information.

6. Order Tracking

A shipping confirmation email with a tracking number will be sent once your order is dispatched. Track your order via:
· Our website order center
· The carrier’s official website (e.g., USPS, DHL, FedEx)
In some remote areas, tracking updates may be delayed.

7. Undeliverable & Returned Packages

If a package is returned due to prolonged non-delivery, incorrect address, or refusal, we will contact you to arrange reshipment. Additional shipping fees will apply. If a refund is requested, the original shipping costs and any fees incurred will be deducted.

8. Shipping Regions

We offer worldwide shipping. Some countries or regions may not be available due to carrier restrictions — this will be indicated at checkout.

II. Regional Addendums

1. United States

· Duty Threshold: The United States has a $800 de minimis duty-free threshold. Orders valued under $800 generally do not incur import duties; above this amount, duties and associated clearance fees may apply and are the buyer’s responsibility.
· State Sales Tax: Certain states may require sales tax collection, which will be calculated, displayed, and collected at checkout by the platform or carrier.
· Delivery Time: For the contiguous U.S., standard shipping takes approximately 5–12 business days, express shipping 2–6 business days (remote areas such as Alaska, Hawaii, and Puerto Rico may experience longer transit times).

2. European Union

· Value Added Tax (VAT): Since July 2021, the EU applies a unified VAT policy for imported goods.
  · Order value ≤ €150: VAT will be collected at checkout via the Import One-Stop Shop (IOSS) system — no additional payment upon delivery.
  · Order value > €150: Import VAT and possible customs duties will be collected during clearance; these fees are the buyer’s responsibility.
· Customs Duties: Duties generally apply when the order value exceeds €150 (exceptions for certain product categories), subject to individual EU member state regulations.
· Clearance Facilitation: We utilize the IOSS system to streamline customs clearance for eligible orders, ensuring faster delivery.
· Delivery Time: Standard shipping to major EU countries takes 4–10 business days, express shipping 2–5 business days.

3. United Kingdom

· Value Added Tax (VAT): Post-Brexit, the UK operates its own VAT policy.
  · Order value ≤ £135: VAT will be collected at checkout — no additional payment upon delivery.
  · Order value > £135: Import VAT and possible customs duties will be collected during clearance; these fees are the buyer’s responsibility. 
· Customs Duties: Duties generally apply when the order value exceeds £135 (exceptions for certain product categories), subject to UK customs regulations.
· Delivery Time: Standard shipping to mainland UK takes 4–10 business days, express shipping 2–5 business days (Northern Ireland and remote islands may experience longer transit times).

4. Australia

· Goods and Services Tax (GST): Australia imposes a 10% GST on imported goods.
  · Order value ≤ AUD 1,000: GST will be collected at checkout — no additional payment upon delivery.
  · Order value > AUD 1,000: Normal customs clearance applies, with GST and possible duties collected upon import; these fees are the buyer’s responsibility.
· Biosecurity Quarantine: Australia has strict biosecurity requirements for wood, plant, and animal products. If goods are destroyed or returned due to non‑compliance, the buyer bears all associated costs.
· Delivery Time: Standard shipping to major Australian cities takes 6–12 business days; remote areas (e.g., Western Australia, Northern Territory) may take 15–20 business days.

5. Canada

· Duties & Taxes: Canada imposes duties and sales tax (GST/HST) on imported goods.
  · Duty‑Free Threshold: CAD 20 (CAD 60 for gifts). Orders above the threshold may incur duties and taxes.
  · Sales Tax: Rates vary by province (e.g., 13% HST in Ontario, 12% HST in British Columbia, 5% GST in Alberta), collected by customs during clearance.
· Clearance Reminder: Canadian customs require accurate recipient information and product descriptions. Delays due to incomplete information are the buyer’s responsibility.
· Delivery Time: Standard shipping to major Canadian cities takes 5–12 business days; remote areas (e.g., Yukon, Northwest Territories) may take 15–20 business days.

6. Middle East (UAE, Saudi Arabia)

· Value Added Tax (VAT): Both the UAE and Saudi Arabia levy a 5% VAT.
  · UAE: Duty‑free threshold is AED 300; amounts above this are subject to VAT and possible duties.
  · Saudi Arabia: Duty‑free threshold is SAR 1,000; amounts above this are subject to VAT and possible duties.
· Customs Duties: Duties are generally 5% of the product value (higher for certain categories like tobacco and alcohol), subject to local customs regulations.
· Religious & Cultural Considerations: Shipping may be delayed during Islamic holidays (e.g., Eid al‑Fitr, Eid al‑Adha) due to customs closures. Please plan your orders accordingly.
· Delivery Time: Standard shipping to major cities in the UAE and Saudi Arabia takes 5–12 business days; remote areas may take 15–20 business days.

7. Southeast Asia (Singapore, Malaysia, Thailand, Vietnam, Indonesia, Philippines)

· Duties & Taxes: Duty‑free thresholds vary across Southeast Asia. Refer to the table below: 

· Clearance Reminder: Some Southeast Asian countries (e.g., Indonesia, Vietnam) have strict customs clearance. Accurate recipient information is essential. Delays caused by incomplete information or local inspection are beyond our control.
· Delivery Time: Standard shipping to major cities in Southeast Asia takes 5–12 business days. Remote islands or non‑capital areas may take 15–20 business days.

8. Japan

· Duties & Taxes: Japan imposes customs duties and a 10% consumption tax (JCT) on imported goods.
  · Duty‑Free Threshold: JPY 10,000 (approx. USD 67). Orders above this threshold may incur duties and consumption tax.
  · Consumption Tax: A 10% consumption tax applies to all imported goods and is collected by customs during clearance.
· Clearance
· Deliver Reminder: Japanese customs strictly review product descriptions and declared values. Ensure accurate declarations to avoid delays or returns.y Time: Standard shipping to major cities (Tokyo, Osaka, Nagoya, etc.) takes 4–10 business days; remote islands (e.g., Okinawa, parts of Hokkaido) may take 12–18 business days.

9. South Korea

· Duties & Taxes: South Korea imposes customs duties and a 10% VAT on imported goods.
  · Duty‑Free Threshold: USD 150 (approx. KRW 200,000).
  · Simplified Clearance: Orders under USD 150 and non‑sensitive categories (e.g., general goods) may qualify for simplified clearance; orders above this threshold or containing sensitive items (cosmetics, health supplements) require formal clearance and may incur duties and VAT. 
· Sensitive Categories: Cosmetics, health supplements, and medical devices must comply with MFDS (Ministry of Food and Drug Safety) requirements, which may cause additional inspection fees and delays.
· Delivery Time: Standard shipping to major cities (Seoul, Busan, etc.) takes 4–10 business days; remote areas (e.g., Jeju Island) may take 12–15 business days.

10. Brazil

· Duties & Taxes: Brazil imposes high combined duties, including import duties, IPI (industrial product tax), and ICMS (state VAT).
  · Duty‑Free Threshold: USD 50. Orders above this threshold are almost always subject to taxation, with combined rates typically ranging from 60% to 100%.
  · Clearance Process: All imported parcels must clear customs via Correios (Brazilian Postal Service) or Federal Revenue. Recipients must provide a tax ID (CPF/CNPJ) and pay taxes online during clearance.
· Clearance Reminder: Brazilian customs clearance is complex and can be unstable. There is a high risk of return if the recipient fails to provide the tax ID or pay duties promptly. Please ensure the recipient can cooperate with clearance before placing an order.
· Delivery Time: Standard shipping to major cities (São Paulo, Rio de Janeiro, etc.) takes 15–30 business days; remote areas may take 30–45 business days.

11. Mexico

· Duties & Taxes: Mexico imposes customs duties and a 16% VAT on imported goods.
  · Duty‑Free Threshold: USD 50. Orders above this threshold may incur duties and VAT.
  · Customs Service Fee: Mexican customs may charge a service fee (approx. MXN 20–50), payable by the recipient upon pickup.
· Clearance Reminder: Mexican customs have high inspection rates for textiles, electronics, and other categories. Accurate product descriptions and declared values are essential to avoid delays.
· Delivery Time: Standard shipping to major cities (Mexico City, Guadalajara, Monterrey, etc.) takes 8–15 business days; remote areas may take 18–25 business days.