Return policy

Order Cancellation:

We accept order cancellations before the product is shipped or produced. If an order is cancelled, you will receive a full refund. We cannot cancel an order once the product has been shipped.

Returns (if applicable):

We accept product returns. Customers have the right to request a return within 14 days of receiving the product. Returned items must be unused, in their original condition, and in their original packaging. We require your receipt or proof of purchase for returns. Please do not send items back to the manufacturer. Customers will only be required to pay for shipping costs once (including return shipping); no additional fees will be charged for returns.

Refunds (if applicable):

Once your return is received and inspected, we will notify you by email. We will also inform you whether your refund request has been approved. If approved, we will process your refund, and the funds will be automatically returned to your credit card or original payment method within a certain number of days.

Delayed or Missing Refunds (if any)

If you have not yet received your refund, please first check your bank account again. Then contact your credit card company, as it may take some time for the refund to be officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have completed all of these steps and still have not received your refund, please contact us.

Please contact our customer service to obtain the return address.